$495 (On Demand Only)
End Users and Information Workers
On Demand
This Revision
Microsoft Dynamics 365 for Marketing
Delivery Method
Instructor Led Classroom and On Demand

MB-240T01: Configuring Dynamics 365 for Field Service


About this course

Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects.

This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals

At course completion

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations. 
  • Define the products and services that will be delivered to customers. 
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.
  • Configure the system to support resource needs.
  • Define commonly reported issues and template them for easier consumption.


Course Schedule

Please note all Instructor Led courses will be in Australian EST time zone.

  • On Demand - Attend from the comfort of home or office

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  • Private Group Training 

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Module 1: Configure Field Service



  • Introduction to field service
  • Defining products and services
  • Defining tax codes

Module 2: Resource scheduling configuration



  • Mapping and location information
  • Configuring resource components
  • Defining account preferences


Module 3: Defining and configuring bookable resources



  • Defining bookable resources
  • Resource pools, crews and facilities 

Module 4: Working with and configuring incidents


  • Creating incidents
  • Using service tasks
  • Defining products, services and skills


Before attending this course, students must have:

Basic understanding of Dynamics 365 features, functionality, and navigation.